How to Choose a Moving Company You Can Actually Trust
Not all movers are created equal. Here's what to look for — and what to walk away from — when vetting a moving company.
Moving fraud is a real problem. The Federal Motor Carrier Safety Administration receives thousands of complaints each year about "rogue movers" — companies that give low estimates, then hold belongings hostage for inflated fees. Knowing how to vet a moving company properly is not optional.
Start with FMCSA registration. Any interstate mover is legally required to be registered with the Federal Motor Carrier Safety Administration and have a valid USDOT number. You can look up any mover on the FMCSA website. No registration? Walk away.
Get at least three in-home or virtual estimates. An estimate given over the phone with no visual assessment of your belongings is essentially meaningless. Reputable movers want to see what they're dealing with before committing to a price.
Understand the difference between binding and non-binding estimates. A binding estimate locks in the price. A non-binding estimate can increase — sometimes significantly — by delivery. Know which you're getting and what the cap is on any increase.
Check the complaint ratio, not just the star rating. Review platforms can be gamed. The FMCSA complaint database and your state's Attorney General consumer protection office are more reliable signals. A handful of complaints over many years is normal. A pattern of complaints is a red flag.
Ask about their crews. Are movers employees or day-labor contractors? Employee crews are trained, accountable, and covered by the company's insurance. Contractor models create gaps in accountability.
Read the Bill of Lading before signing anything. The Bill of Lading is your contract. Read it. Understand the valuation coverage terms, the delivery window, and the dispute resolution process. Never sign a blank or incomplete Bill of Lading.
Armstrong has been in business since 1957. We're fully registered, fully insured, and transparent about pricing. We'd rather lose a bid by being honest than win one by being vague.